Redesigning Healthcare Delivery: A Practical Guide in Reengineering, Restructuring, and Renewal

Editor: Peter Boland

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Redesigning Healthcare Delivery: A Practical Guide in Reengineering, Restructuring, and Renewal

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The expertise of more than 60 national authorities on reengineering and restructuring health care services fills 40 chapters with illustrations of how organizations are going beyond revamping a particular service or department to redesigning day-to-day medical practice around the patient's perspective. Providing best practices of medical groups, hospitals, and health plans, the book catalogues how many of the most successful organizations have restructured operations and medical care to reorder institutional priorities, reduce costs, and increase value to customers.

940 Pages © 1996

 

Table of Contents

Part One
Introduction


Chapter 1
The Role of Reengineering in Healthcare Delivery

Chapter 2
Repositioning Medical Services for Managed Care

Chapter 3
Becoming a Market-Focused Organization

Chapter 4
Rethinking Outpatient Services

Part Two
Redesign Strategies and Methods


Management Principles

Chapter 5
Principles for Managing Successful Change

Chapter 6
Leading and Transforming Organizations

Chapter 7
Reengineering to Revitalize

Chapter 8
Differentiating Reengineering and Continuous Improvement

Chapter 9
Aligning Business Goals and Operations

Chapter 10
A Strategic/Tactical Approach to Change

Chapter 11
Balancing Cost and Quality through Re-engineering


System-wide Transformation
Chapter 12
Beyond Traditional Reengineering

Chapter 13
Applying Performance Engineering to Medical Care

Chapter 14
Redefining the Work of Healthcare Organizations

Chapter 15
Implementing Strategy Issues and Options

Part Three
Business Process Redesign Techniques

Healthcare Industry Case Studies

Chapter 16
Catholic Healthcare West: Documenting Operational Improvement

Chapter 17
Marion Merrill Dow: Reengineering to Meet Customer Needs

Chapter 18
CAPP CARE: Reengineering Utilization Management

Chapter 19
Department of Veterans Affairs: Redesigning Cost Recovery Programs

Chapter 20
Penrose-St. Francis Healthcare System: Redirecting Service Mix

Chapter 21
Medicaid Agencies: Realigning Management Information Systems


Quality Management Case Studies
Chapter 22
Academic Medical Center: Repositioning through TQM

Chapter 23
Lovelace Health Systems: Restructuring for Quality

Chapter 24
Legacy Health System: Reconfiguring Patient Flow


Redesign Case Studies
Chapter 25
University of Massachusetts Medical Center: Integrating Work Design and CQI

Chapter 26
Tertiary Care Center: Using Standard Treatment Protocols to Manage Cost and Quality

Chapter 27
Scripps Health System: Redefining Appropriate Clinical Care and Financial Results


Patient-Focused Care Case Studies
Chapter 28
Mercy Healthcare, St. Mary Medical Center, Spohn South: Fundamental Change in Hospital Settings

Chapter 29
Vanderbilt University Hospital and Clinic: Retooling Medical Care through Collaborative Organization Redesign

Chapter 30
St. Charles Medical Center: Streamlining Hospital Operations


Customer-Focused Case Studies
Chapter 31
Group Health Cooperative of Puget Sound: Improving Customer Satisfaction

Chapter 32
Health Maintenance Organization: Reengineering Member Services

Chapter 33
Blue Cross and Blue Shield of Massachusetts: Integrating Financing and Healthcare Delivery


Part Four

Management Tools

Communication

Chapter 34
Communicating Change through Employee Involvement

Chapter 35
Gaining Physician Support for Cultural and Professional Change


Teamwork and Training

Chapter 36
Designing and Implementing Teamwork Programs

Chapter 37
Training a Multi-skilled Workforce


Information Systems and Information Technology

Chapter 38
Restructuring through IS/IT Innovation

Chapter 39
Conducting an IT Reengineering Project

Chapter 40
Using Computer Modeling and Simulation Approaches


Non Member Price: $20.00

Member Price: $15.00 - You Save $5.00

 

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