Measuring Clinical Care: A Guide for the Physician Executive

Editor: Stephen C. Schoenbaum, MD, MPH

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Measuring Clinical Care: A Guide for the Physician Executive

In a series of thought-provoking essays, leaders in the field of medical quality management explore the issues that must be addressed in constructing measures of quality in the delivery of clinical services.

• What purchasers and employers want to know
• What consumers want to know
• What clinicians and managers need to know.

174 Pages © 1995

Table of Contents

Section One
Perspectives on Measurements of Clinical Care

Chapter 1
What Information Would Purchasers Like to See?

Chapter 2
Employers' Need for Clinical Data in Managing Health Care Costs

Chapter 3
What Information Would Consumers Like to See?

Chapter 4
What Information Do Managers of Health Care Organizations Need to See? A Physician Manager's Perspective

Chapter 5
Managers of Health Care Organizations' Perspective

Chapter 6
What Information Do Managers of Hospitals Need to See? A Hospital Physician Executive's Perspective

Chapter 7
The Joint Commission's Perspective

Chapter 8
What Information Do Clinicians in Health Care Organizations Need?

Chapter 9
The Applicability of Modern Quality Methods to Clinical Decision Making

Section Two
Technical Considerations in Measurement of Clinical Care

Chapter 10
An Introduction to Risk Adjustment

Chapter 11
Listening to Patients: Bringing Quality Measurement to Life

Chapter 12
Feedback of Clinical Performance Data

Chapter 13
Designing and Executing Experiments in Care-A Data-Driven, Scientific Approach to Quality Improvement

Section Three
Topical Issues

Chapter 14
The Toxicity of Pay for Performance

Chapter 15
Case Against Linking Clinical Performance to Compensation

Chapter 16
An Argument for Linking Compensation to Performance

Chapter 17
Clinical Guidelines: A Tool for Quality Improvement

Chapter 18
Practice Variation and Decision Quality: The Central Role of Patients' Preferences

Chapter 19
Outcomes Measurement: The End or the Beginning