Leadership
Sustaining a Culture of Service Excellence
Leaders have a responsibility to teach and inspire staff to interact with others in a positive manner. What does it take to develop a culture of service excellence, where commitment to patients is expected and routine? How can you take what you learn at a service quality program and integrate that knowledge in you own organization?
- How to create accountability for responsiveness to patients and colleagues
- Best practices of medical and non-medical organizations known for service quality
- Three factors that influence discretionary effort
- Essential, must-have structural elements that support desired culture
Change Management
Help your staff (and yourself) make change work for them. This seminar will allow them to:
- See change from all perspectives
- Assess their own level of proactive (or reactive) action
- Discuss how change affects us at our most basic level of motivation and communication
- Allows group planning and consensus building for goals and strategies
- Develop an in-house, one-to-one peer consulting model for implementation strategies
Managing the Change Process
You have a plan for your organization. You believe in the plan. How do you get your people to believe in the plan and move through the changes that it requires if the plan is to be implemented effectively?
- Discover communication tools for making a compelling case for your needed change
- Identify systems, styles and structures in your organization that must be altered
- Learn ways to determine the right timing and rate of change
- Gain specific tools to assess how well you are managing the process and how to identify adjustments needed
Managing Transitions
Leading effective change is well recognized as a critical skill for physician executives. This course utilizes the William Bridges approach to proactively manage the transitions that every health care organization encounters.
- Learn why organizations don't change; people do
- Explore how transition is different from change and requires a different strategy
- Identify the phases of transition - the ending, the beginning and the chaos in between
- Incorporate transition management as an essential tool to keep the heart and soul in your organization during change
Professional Burnout
One needs only to listen carefully to the conversations that occur daily in health care facility lounges, cafeterias, offices, etc. to realize the depths of the angst that has overtaken the overwhelming majority of health care professionals.
- Explore with the group and personally how our current environment and mindset is affecting our lives
- Explore the etiologies of stress and burnout by generating a list of potential issues
- Compare this list to the list of issues identified by the facilitator
- Understand the derivation of the issues in order to implement interventions to cope with them
- Explore a specific list of focused self-help ideas
- Learn a simple and effective self-relaxation technique
Strategic Positioning and Marketing
- Strategy formulation: A process model
- Identifying events and trends as a guide to opportunities
- The role of the marketplace in building strategic plans
- Ways to determine what's needed and what's wanted
- Finding your organization's differential advantage in the marketplace
- Strategies for market research, advertising and pricing
- Controlling the flow of patients
- Implementing and monitoring the effects of your strategic decisions
Power Negotiating
- Principals of good negotiating
- The three critical phases of any negotiation
- Closing strategies and negotiation gambits
- Understanding the nature of personal power
- Gaining credibility and acceptance in strategic negotiation
- The importance of body language in negotiation
- Identifying and understanding the hidden meanings in spoken language
- How time and setting effect the outcome of negotiation
- Personality styles and power negotiation
- Alternative approaches to negotiation
- Understanding the proper role of compromise
- How to be strong without appearing to be uncooperative
- Counterintuitive good practices
- Anticipating and countering aggressive tactics
The Shifting Sources of Power and Influence
- How Competition is Challenging the Traditional Leadership Relationships Between Physicians and Organizations and Among Physicians
- The Imminent Competition ? Organization vs Medical Staff; Physician vs Physician
- Causes of Organizational Conflicts and Leadership Challenges
- Values as a Source of Conflict
- The Fragmentation of Values and the Dissolution of Power
- Values as the Motive of Behavior and Source of Influence
- How to Influence a Situation, Rather than be Influenced by It
- Influencing the Behavior of Professionals
- Clarifying and Realigning Organizational vs. Individual Objectives
The Changing National Healthcare Environment:Challenges, Opportunities and Solutions
While crystal balls are less than reliable, indicators for upcoming change in the national healthcare environment do exist. What is most important is not predicting those changes, but understanding their influences and preparing your organization with multiple solutions. This program explores what the challenges and opportunities of today can tell you about how to prepare for tomorrow.
- Challenges of Quality, Access and Cost
- Opportunities-Consumerism and Technology
- Solutions-How do we successfully deal with Change?
Strategic Thinking
The pressures confronting healthcare organizaitons demand new ways of thinking about who you are and who you want to be in your market. Effective strategies are the result of focusing on possibilities over constraints, while at the same time confrontng the facts of your realities. This program will:
- Guide you in articulating your ideal vision of future possibilities
- Help you identify what is at your core that makes your plan valuable, unique, and sustainable
- Help you determine measurable results and clarify additional capabilities you will need
- Provide specific tools for rolling out the strategy
The New Art of Leadership
Increasingly, physicians are entering leadership roles as a result of realignment in the health care delivery system. Their success and that of their organizations relies on the skills of these physician leaders.
- Clarify your leadership goals
- Assess the methods you will use to lead
- Ascertain the philosophy which guides your actions
- Utilize new skills as you lead yourself, your colleagues, and your organization
You're Not Just a Doctor Anymore
Physicians have always multi-tasked in their roles with individual patients: using all the skills learned in medical school, from diagnosis to treatment, physicians have been listeners, scientists, advisors and healers. Today however, even more is expected of the effective physician-beyond our medical school training.
During this presentation, participants will:
- Analyze their individual role-their emerging role-as physician leader
- Develop effective alternatives for dealing with staff, colleagues and institutions
- Determine the state and the effectiveness of the physician's team
- Construct an individual plan to begin personal & institutional change
Emotional Intelligence: A key leadership competency
Emotional Intelligence Quotient (EQ) is a new concept for a desirable personal quality that many people have long understood: leaders who 'get along' and are 'team players' often achieve the most in their organizations.
- Learn more about research findings that support EQ as a leadership AND business advantage
- Explore your organization's current climate for EQ development
- Learn the four components of Emotional Intelligence
- Begin practicing three specific communication skills that can accelerate development of your leadership EQ
*This program is limited to 25 participants
Time Management: Make the right decisions about prioritizing tasks
Even the most disciplined person has multiple priorities and finds it difficult to choose among necessary tasks. Learn ways to distinguish between efficiency and effectiveness.
- Identify your high payoff activities
- Learn to use the Pareto principle
- Handle your conflicting priorities
- Balance your priorities with payoffs
- Clarify your personal values and objectives
- Use your "A-prime" time to your advantage
Enhancing Your Organization's Creative Potential
If "business as usual" and worry about day-to-day survival is driving out the generation of new ideas and future development, this program will guide you in establishing an environment to change all that.
- Learn to create the conditions you need in order to support creative idea generation
- Apply proven strategies for differentiating between good ideas and profitable opportunities
- Obtain tools for assessing the presence of creative thinking and identify changes required to develop and sustain your innovative potential
Creating Your Vision
The consequences of radical and rapid shifts in the demands of the healthcare environment are employees who feel a lack of clear direction, lack of interest, and/or sharply conflicting views about the future. Learn how to turn your "vision statements" from empty words into sources of direction and inspiration.
- Learn the process of articulating the values and purpose that define who you are as an organization, even in times of change
- Clarify the barriers you are likely to face as you move forward
- Learn how to make your vision come alive for your employees, patients and community
Managerial Coaching
Sometimes the only coaching physician managers get is when they are asked to find work elsewhere or removed from a project-which is neither a good use of resources nor an effective performance improvement tool. With the ACPE managerial coaching program, we will gather data from the manager’s colleagues, present the results and help them to practice new behaviors and techniques for optimal effectiveness. Visit our Career Advancement section for more information.
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