This seminar will build the skills required to master the toughest, most high-stakes challenges physician leaders face. Physicians who work in environments that are increasingly stressful face a stark choice. They can either retreat from the political, business, and clinical stresses, and risk isolation, powerlessness, and burnout or take on these stressful situations and create a better, safer environment. This seminar will show how to take on and resolve these stressful situations.

Stay focused on results and relationships. Rather than getting sidetracked into saving face, keeping the peace, punishing, or winning, learn how to stay in dialogue—maintain the free flow of meaning.
Know what to watch for. Rather than getting caught up in the content of an argument, watch what’s going on with people as the discussion runs its course.
Restore safety. The mortal enemy of healthy dialogue is fear. When people feel unsafe, they turn to silence and violence—filling a normal conversation with unhealthy debate or awkward silence. Know how to restore safety
Control emotions. Instead of jumping to harsh conclusions that cause anger or hurt, step back and seek the facts of the situation. Enter every conversation in complete control of your feelings.
Be persuasive without being abrasive. Express your views honestly, frankly, and completely—even when they’re controversial, not widely held, or unpopular. But do so in a way that reduces defensiveness.
Help others stay in dialogue. When others start to move to silence or violence, help them move away from their strong and emotional conclusions and back to their observations—where they can calmly discuss the facts and make the best choices.

Objectives

Spot the conversations that are keeping them from what they want.
Stay focused on what they really want.
Spot the warning signs that indicate safety is at risk.
Identify their own Style Under Stress™ and manage it.
Establish and maintain mutual purpose and mutual respect.
Stay in dialogue when they’re angry, scared, or hurt – “think” their way to the root cause of negative emotions.
Share strong opinions without shutting down contrary views.
Diffuse others’ violence and eliminate silence.
Get safely to the meaning behind other’s emotions.

Faculty

David Maxfield, PhD

VitalSmarts

CME

14 CME Credits (Graduate Degree Section 1 Elective)

Delivery

Live Progam see below for dates and locations

Course Agenda

Day One

Get Unstuck: How to spot the conversations that are keeping you from what you want.
Start With Heart: How to stay focused on what you really want.
Learn to Look: How to notice when safety is at risk
Make it Safe I: How to make it safe to talk about almost anything.

Day Two

Make it Safe II: How to create mutual purpose.
Master My Stories: How to master emotions and return to dialogue.
STATE My Path: How to be persuasive without being abrasive.

Purchase

Non Member Price: $800
Member Price: $725- You Save $75

Please select a date:

Live Program

Crucial Conversations® in Medical Management

Course Description