This seminar builds on the skills and information learned in Crucial Conversations. In Crucial Confrontations, physician leaders will learn how to hold people accountable, master face-to-face performance discussions, motivate without using power, enable without taking over, and then move to action. Whatever the issue from poor performance or unrealistic expectations to lack of teamwork it is likely that your organization could benefit from a Crucial Confrontation.

Objectives

Hold anyone accountable — no matter the person’s power, position, or temperament.
Master performance discussions — get positive results and maintain good relations along the way. Stay focused on the real issues and avoid getting distracted.
Motivate without using power — clearly and concisely explain specific, natural consequences and permanently resolve problems.
Enable without taking over — creatively help others avoid excuses, stay on track, and resolve performance barriers. Learn to avoid roadblocks to performance.
Move to action — agree on a plan, follow up and engage in good reporting practices, and manage new expectations

Faculty

Emily Moss, MD

CME

14 CME Credits (Graduate Degree Section 1 Elective)

Delivery

Live Progam see below for dates and locations

Course Agenda

Day One

What is a crucial confrontation? Are you and others avoiding crucial confrontations?
“Work on me first” to make sure your intentions and motives are right.
Why would a reasonable, rational, decent person do this?
How are others (including me) playing a role?
Describe the gap: share your intentions and seek common ground.

Day Two

Make it motivating: explore the three sources of motivation.
Make it easy: don’t lead with your ideas. If you have no ideas, brainstorm.
Check for both ability and motivation barriers.
Stay focused and flexible: decide what and if.
Step out of the content.

Purchase

Non Member Price: $875
Member Price: $800- You Save $75

Please select a date:

Live Program

Crucial Confrontations® in Medical Management

Course Description