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Conflict and Cooperation: Influence in Organizations
24 CME Credits - 4 Days (Live Program
)
Non Member Price: $1600
Member Price: $1450-
You Save $150
Please select a date:
There are currently no sessions available. Please check back soon.
Live Program
Conflict and Cooperation:
Influence in Organizations
Course Description
Experts say some conflict is healthy, and they're right. Political races,
economic competition and athletic contests are examples of healthy - or
functional - conflicts. But most conflicts aren't healthy. They're called
dysfunctional conflicts and, when they strike, they can make your workplace
sick. Conflict can pit physicians against administrators and cause infighting
among your staff. As a manager, conflict can affect you personally-making you
nervous or angry. It can lead you to make rash, un-objective decisions that may
be bad for business. Cooperation, on the other hand, truly is healthy. When
everyone cooperates, patients see it, too. Staff morale soars, and the risk of
errors is reduced dramatically. Cooperation means things get done. ACPE gives
you the opportunity to learn how to reduce conflict and create cooperation.
Highlights include:
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The roots of conflict-How the seeds of conflict are built into every
organization.
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Organizational triggers of conflict: you, them, and the organization.
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How to recognize functional and dysfunctional conflict.
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How to acquire both power and influence, including step-by-step actions you can
take.
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Managing conflict and achieving cooperation.
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Redesigning your own attitude and behavior toward conflict and achieving
influence.
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Improving communication by learning practical ways to be more flexible with
language.
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Developing the capability to make values-based decisions in any work situation.
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How to respectfully influence the motivation of yourself and others.
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How to confront disruptive physicians and establish consequences if they fail
to change their behaviors.
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How to enforce civil behavior from everyone in your organization.
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Preparing for difficult conversations so you are clear, concise, and courageous
.
Objectives
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To understand the roots of conflict - how the seeds of conflict are built into
every organization.
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To identify organizational triggers of conflict.
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To recognize functional and dysfunctional conflict.
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To understand and use power and influence, including step-by-step actions you
can take.
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To confront disruptive physicians and describe consequences if they fail to
change their behaviors.
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To communicate expected civil behaviors for everyone in your organization.
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To practice difficult conversations so you are clear, concise, and courageous.
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To improve your general communication skills-speak with a good voice, listen
carefully, use appropriate body language.
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To learn the skills necessary to identify and not be bothered by other's
behavior that cannot be changed.
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To adapt your preferred thinking and behavior to improve diverse leadership,
communications and teamwork situations.
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To discover your personal values in work and how to use them to analyze
situations and make more effective decisions.
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To respectfully influence the motivation of yourself and others.
Faculty
University of Pennsylvania
MindTech, Inc.
American College of Physician Executives
CME
24 CME Credits (Graduate
Degree Section 1 Elective)
Delivery
Live Progam see below for dates and locations
Course Agenda
Day One
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Introduction to Conflict as a Process
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A Model for Interpersonal Conflict
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Functional and Dysfunctional Conflict
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Strategies to Prevent Conflict
Day Two
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Assessing Conflict in Healthcare Organizations
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Tools to Reduce Misunderstanding and Promote Collaboration
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Managing Conflict in Healthcare Settings
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Strategies for Promoting Collaboration
Day Three
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Your Priorities and Their Effects on Your Leadership and Team Contribution
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Introduction to Values
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Your Most Important Personal Values and Their Effects on Your Work and
Relationships
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Values-Based Decision Making Skills: Learn How to Respectfully Influence the
Motivation of Yourself and Others
Day Four
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The Most-Dreaded Conflicts: Confronting Physicians with Disruptive Behavior
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Learn how to confront disruptive physicians and describe consequences if they
fail to change their behaviors.
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Find out how to communicate expected civil behaviors for everyone in your
organization.
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View video examples of difficult conversations so you can pick the style that
is most effective for you.
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Practice preparing for difficult conversations so you are clear, concise, and
courageous.
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Improve your general communication skills---speaking with a good voice,
listening carefully, using appropriate body language.
-
If you can't change someone's behavior, learn how to not be bothered by it.
Disclaimer
The faculty may exchange the order according to their teaching
preference.
Purchase
Non Member Price: $1600
Member Price: $1450-
You Save $150
Please select a date:
There are currently no sessions available. Please check back soon.
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