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Resolving Conflict and Disruptive Behavior
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Resolving Conflict and Disruptive Behavior
Course Description
Experts say some conflict is healthy, and they're right. When not managed well, however, conflict can become disruptive and lead to medical errors, poor patient satisfaction, increased cost and higher turnover. Learn the skills you need to use conflict productively and deal with “special” colleagues, i.e., discourage disruptive behavior.
- Practice effective listening and feedback skills
- Become more aware of your own conflict style and the conflict styles of others
- Identify what constitutes disruptive and unprofessional behavior and learn new skills for addressing it
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Target Audience
This CME activity is intended for physicians and other health care leaders who wish to learn how to manage conflict and address disruptive behavior. This course is an elective requirement in the degree and certification prerequisite curriculum.
Formats
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Course Objectives »
- Develop communication skills to increase individual and organizational productivity
- Set expectations with employees and navigate difficult conversations when needed
- Build more effective relationships to support organizational transformation
- Diagnose barriers to change and create rapid, dramatic and long-lasting change
- Confront and describe consequences for disruptive behavior
CME
Live Conference - 18 CME
Disclosure of Relevant Financial Relationships and Potential Conflicts of Interest
Consistent with ACPE CME policies, everyone involved in the development, management, presentation and evaluation of this CME activity has provided full disclosure information, and there are no relevant financial relationships with commercial interests to disclose.
Faculty Credentials
Method of Physician Participation
Live Course - To earn CME credit, you must attend all the sessions for this course, be engaged in the lectures, and read the course materials. Estimated time to complete course- 18 hours.
Evaluation Method
Each ACPE CME activity includes an evaluation process to determine that the learning objectives have been met and that the activity was of educational value to the target audience and was unbiased. The evaluation also assesses whether or not the CME activity resulted in a change in physician practice behavior and offers participants a method of feedback.
Course formats and materials
Live Conference: PDF materials are available for download
Accreditation — The American College of Physician Executives (ACPE) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Designation for Live— The American College of Physician Executives designates this live activity for a maximum of 18 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
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