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Three Faces of Quality
Prices include any applicable early registration discounts
Scottsdale, AZ
Nov 04, 2012-Nov 06, 2012
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Three Faces of Quality
Course Description
Because of their unique roles in patient care, physicians must be leaders in the area of performance improvement. Understand your role in supporting high quality health care. Discover how to design and implement systems that drive better patient and business outcomes. Apply real-world concepts to improve quality at your organization.
- See what you, as a physician leader, need to guide your team in the support of high quality health care
- Learn performance improvement tools you can use to deliver higher quality health care and ensure patient safety
- Gain a better understanding of how a culture of high reliability can help your organization prevent, detect and mitigate errors, using examples from commercial aviation
- Outline a plan for returning to your home institution and initiating quality improvement efforts
- Influencing physician behavior to improve quality and cost-effectiveness
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Target Audience
This CME activity is intended for physicians, health care leaders and providers seeking to learn foundational techniques for managing and measuring quality outcomes. This course is a core requirement for the degree and certifications prerequisite curriculum.
Full InterAct or Live course format is the only accepted method for the degree/ certification program. Express does not meet the requirement.
Formats
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Course Objectives »
- Detail the typical roles of physicians in quality management as well as your current and future role as a physician leader guiding a team in the support of high quality health care.
- State the personal leadership characteristics necessary to create sustainable, high quality healthcare.
- Outline the design details and implementation strategy for a basic quality management system that leads to the improvement of health care delivery and ensures patient safety using standard performance improvement tools.
- Describe and demonstrate the detailed application of 8 common performance improvement tools, and illustrate their use in the design of a typical performance improvement task.
- Objectively describe the current level of medical care safety, and distinguish adverse events and error.
- Give the definition for a high reliability organization (HRO) and its resultant culture of safety, and provide 3 examples of how HROs prevent, detect and mitigate errors.
- Detail the principal components of the high reliability culture of commercial aviation and how it has provided a model for medical safety.
- Describe the contents of an effective error disclosure policy and procedure.
- Give a detailed summary of the Just Culture algorithm, and illustrate its application in the institutional response to error and adverse events.
- Summarize the critical components of an evidence-based medical staff peer review process, and construct an evaluation tool for the ongoing evaluation of its effectiveness.
- Using the Quality Status Survey Instrument and the AHRQ Culture of Safety Survey, outline a plan for returning to your home institution and initiating a basic quality improvement plan
- Compare and contrast Quality Management and Re-engineering as alternative approaches to improving quality of processes within healthcare.
- Describe the principal components of population-based care, and provide examples of each component for a particular chronic condition.
- Describe the 6 traditional strategies for influencing physician behavior to improve quality and cost-effectiveness.
- Define the 3 key elements of an alternative model for influencing physician behavior to improve quality.
CME
Live Conference - 24 Category I CME
InterAct (with online session dates) – 24 Category I CME
InterAct Express (self study) - 13 Category 1 CME
Disclosure of Relevant Financial Relationships and Potential Conflicts of Interest
Consistent with ACPE CME policies, everyone involved in the development, management, presentation and evaluation of this CME activity has provided full disclosure information, and there are no relevant financial relationships with commercial interests to disclose.
Faculty Credentials
Edward A. Walker, MD, MHA
Director, Healthcare Leadership Development Alliance, University of Washington
Method of Physician Participation
Live Course - To earn CME credit, you must attend all the sessions for this course, be engaged in the lectures, and read the course materials. Estimated time to complete course- 24 hours.
InterAct (with online session) - To earn CME credit, you must watch all the lectures for this course (DVDs and/or website), read the course materials, participate in posting in the online discussion area and complete an online CME quiz. Full InterAct courses (with online session) concludes at the end of the session date. Estimated time to complete course- 24 hours over a six-week period.
InterAct Express (self-study) - To earn CME credit, you must watch all the lectures for this course (DVDs and/or website), and read the course materials and complete an online CME quiz. Estimated time to complete course- 13 hours. (The Express version does NOT meet the requirement for the Degree/Certification programs.)
Evaluation Method
Each ACPE CME activity includes an evaluation process to determine that the learning objectives have been met and that the activity was of educational value to the target audience and was unbiased. The evaluation also assesses whether or not the CME activity resulted in a change in physician practice behavior and offers participants a method of feedback.
Course formats and materials
Live Conference: PDF materials are available for download
InterAct Full (scheduled session): course lectures and readings on DVD, course booklet included, website for lectures, readings and discussion work.
InterAct Express (self-study): course lectures and readings on DVD, course booklet included, website for lectures, readings, there is no online discussion or assignments for Express.
Interact Requirements
System: Microsoft Windows 2000 or later / Mac OS X v10.4 or later
Browser: Internet Explorer 6.0 or later / Safari 3.x or later / Firefox 3.x Windows.
(Firefox for Macintosh is NOT supported)
 Flash and Adobe Reader required.
Accreditation — The American College of Physician Executives (ACPE) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Designation for Live course and InterAct— The American College of Physician Executives designates this live activity for a maximum of 24 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Designation for InterAct Express— The American College of Physician Executives designates this enduring material for a maximum of 13 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Original Course Release Date (InterAct distance education only) — July 2010.
Course Termination Date (InterAct distance education only) — July 2013.
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